Frequently Asked Questions?
What is Instamart?
Instamart is an online store that enables you shop for your daily foodstuff which will be delivered to your doorstep. It is designed to ease the stress of shopping and sorting in local markets in order to help you save time and energy for your wellbeing.
Did you say same day delivery?
Yes! For all orders that come in on or before 2pm daily, the items will be delivered the same day!!!
What part of Lagos do you deliver to?
We deliver to all parts of Lagos as long as the google map picks your location.
Does your service come at a cost?
Yes , we charge a service fee of 10% while the prices of all your items are at the exact market price.
What happens when you don't find an item on my shopping list?
Our customer service representative will contact you to notify you of the challenge, if you cant pick other options at that time, then the money for the item will be kept in your wallet and added to your next shopping.
What are your Operating Hours?
Our Operating hours are ; Monday - Saturday, 8am - 5pm
Who should I contact if I have Queries or Complaints?
What is your policy on unsatisfactory items delivered?
For unsatisfactory items, Customers are advised to record a video of the items within the first ten minutes of receipt of the items and send on the customer care lines via whatsapp , so arrangements can be made for replacement.
Do you work on Sundays?
No we dont't , we only work on Mondays to Saturdays.